How can we help?

Get help with installation, product mapping, packaging rules, inventory, forecasts, quote requests, or privacy.

Contact PackOps support

Email info@tealpackaging.com and include your Shopify store domain, the screen you were using, and what you expected to happen. Do not send customer personal information, Shopify access tokens, or API secrets.

Before submitting a request

Confirm PackOps is still installed in Shopify Admin.
Refresh the embedded app and retry the action once.
Include the visible error code, if one appears.
For a privacy request, use the subject “PackOps privacy.”

Billing and packaging requests

The PackOps software does not charge through Shopify. Quote and reorder requests are non-binding requests for packaging services. They do not create a Shopify order, collect payment, or commit the merchant to a purchase.